Energy team has reached capacity

Jemma PEC

Posted on: 23 Dec 2021

By Jemma


There has been unprecedented need for support around energy issues this winter and The Energy Team has reached capacity. We are unable to take on new cases or queries until January 31st 2022, when we will review the situation before updating this information.

If you were waiting for a response prior to noon 22nd December 2021, we will respond within 15 working days.

If your enquiry reaches us after this time, we can only offer support with the following issues:

  • No heat situations due to boiler failure. A response may take up to 10 working days.
  • Need for emergency credit as you have very low or no credit on your pre-payment meter (under £5). Please note, no emergency credit vouchers can be issued between noon 23rd December and noon 4th January 2022.

If you emailed a standard enquiry or referral after noon 22nd December 2021, these will not be retained or receive a further response. Please re-contact us once enquiries re-open.

If you are contacting us about the Government’s new Household Support Fund, please resend your email to

If you need help more urgently, then please contact your energy supplier. Or you can also find support from other local organisations listed here in the Worrying About Money leaflet.

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