Frontline Workers

Our Energy Team offer a free to all advice service to support people with energy issues in Plymouth. We work with frontline workers in the city to help residents tackle energy issues they may be facing.

Evidence shows a strong link between good health and wellbeing and a healthy home. If you are supporting a resident that has energy issues, we can work alongside them, and you, to resolve it.

We will always prioritise people who are in a ‘no heat’ situation or at risk of self-disconnection.

We can provide mediation with suppliers, landlords and housing associations where needed.

We can also apply for energy related grants, energy efficiency measures, schemes to tackle cold, damp homes and to maximise income.

• By phone
• By email to energyteam@plymouthenergycommunity.com
• In the home – we offer home visits if otherwise access to support by PEC is not possible. Please ask for an appointment with a PEC Advisor.
• In the community, at accessible events in the city – details are on our website and newsletter.

Our Energy Team referral form can be found below. 

If the issue requires us to speak to an energy company please also send in a completed Form of Authority, also below.

Please send completed referrals to energyteam@plymouthenergycommunity.com.

If you would like to contact the Livewell Warm homes team please email livewell.warmhomereferrals@nhs.net

PEC Energy Team Referral Form 2025

For printing.

PEC Form of Authority for Energy Suppliers 2025

Warm homes referral form (word)

PEC was able to offer essential energy related help for those most affected by cold and damp homes through the Department of Work and Pension’s Household Support Fund 6.

However this scheme has closed (31st March 2025).

Household Support Fund 7 has been announced, but we are awaiting details for this scheme before we are able to offer support.

Our referral partners include:

Livewell Southwest, Wolseley Trust, University Hospitals Plymouth, Food Plymouth Partners, Stroke Association, Colebrook Southwest, PATH, PCC Children Young People and Families service, DCRS, Highbury Trust, Wellbeing hubs and other disability related organisations.

Household Support Fund 6 was funded by:

You can download our range of advice leaflets below to share with your clients. 

These are the full colour versions of the leaflets. Note that because the leaflets are folded when printed, the information appears in a different order when displayed on screen.

Accessibility: You can also access the same advice within our help and advice portal. At the bottom of each article is the option 'print this page', which creates a black and white plain text version of the article suitable for home printing.

Energy Saving Tips - Download link. 

Energy Debt -  Download link.

Emergency Credit - Download link. 

Condensation Damp and Mould - Download link.