Help & Advice
Whether you're struggling with your bills, confused by your energy supplier or wondering about how to improve your home's energy efficiency - help and advice is at your fingertips!
What do you need help & advice with?
We found 3 results:
Emergency Credit
Can't afford to top up? Your supplier may be able to help
Emergency Advice, Financial Support
Energy Debt
Getting into debt can be very stressful, here's our guidance on what to do
Financial Support, Emergency Advice
Warm Homes Discount
The Warm Home Discount scheme is a £150 payment towards your energy costs over the winter if you meet certain criteria
Financial Support
Frontline Worker Referrals
If you are a professional supporting a resident and wish to refer them to our services you can find all the information to do so through the link below:
Meet The Energy Team
Always on hand, the energy team are here to help you get the information you need.

Clare Mains
Advice Lead

Rae Porter
Project Coordinator

Becky Anderson
Project Support

Christine Watchman
Energy Advisor

Donna Ryall
Energy Advisor

Emma West
Project Support

Jacob Whitnell
Project Support

Kate McEvoy
Project Support

Katie Hughes
Energy Advisor

Liam Crayford
Energy Advisor

Nikki Durbin
Energy Advisor

Sophie Brain
Energy Advisor
Cant find what you are looking for?
Fill in our contact form and we’ll be in touch within 24 hours.
For emergencies only, you can call our helplines below - leave a message and we’ll call you back within 24 hours.