I am a private tenant

Are your gas and electricity bills causing you to worry? Do you have cold draughts, or heating difficult to control? There are many things that you can do, even if someone else owns your home.

Our friendly advisors

Energy team distance cropped

are fully trained to work in the community. All have a Level 3 City & Guilds in Energy Awareness. They will listen to your needs and can also:

  • Visit you in your home
  • Attend a group or drop in
  • Go along to community events
  • Hold training sessions or workshops.

How we can help

Click on the images below to read more.

Energy advice

Tamsin and mould

If you want help to understand energy, to find out more about grants and support you may be entitled to, or to learn how to use energy well, you can talk to us to:

Tamsin and mould

Energy advice

Understand energy and how to use it well.

Support

Jake helping with bills

If you need support with energy, we can talk to suppliers for you to:

  • Address energy debt
  • Help arrange payment plans
  • Resolve disputes
  • Sort out meter confusion
  • Support your complaints.
Jake helping with bills

Support

We can talk to suppliers for you.

Private landlord responsibilities

Roof tops

If your rented home has high energy bills or is cold and damp, we can help you understand the reasons why, and:

  • Visit your home
  • Write a free report that shows steps to make it warmer, more efficient or damp free (some tenants share the report with their landlords to resolve problems together).
Roof tops

Private landlord responsibilities

We can work with you to resolve problems.

Heating & boilers

Lady plumber fixing boiler

Everyone should have a warm and healthy home. As a private tenant you can talk to us to:

Please note that physical changes require your landlord's permission and may also require them to pay top-up funding. Many are happy to do this, as they save money on essential maintenance.

Lady plumber fixing boiler

Heating & boilers

Everyone should have a warm and healthy home.

Insulation

Teresa outside home

If your rented home needs better insulation and your landlord is happy to make changes, you can talk to us to:

  • Find current government grants and schemes for floor, loft, cavity and external wall insulation.
  • Try small changes that make a big difference, read about your options in simple energy efficiency measures.

Changes require your landlord's permission and may also require them to pay top-up funding.

Teresa outside home

Insulation

One of the most effective ways to save money and energy.

Simple changes

Kat curtains web

As a tenant, we can help you take small steps to make a big difference. Talk to us about:

Kat curtains web

Simple changes

Small steps can make a big difference.

Leah and Robert

Contact Us

Find out more about how we can help - just give us a ring, text or send us an email.

Email Us 01752 477117

Further information

How we have helped

Victor
Victor

Victor contacted us because his electricity bills were very high. We visited him in his home, offered energy saving advice for his circumstances and helped him switch to a better supplier, saving over £400 per year.

I can't believe how much money I am saving just from switching supplier. I'd never done it before, I don't like computers but you were patient and showed me how to choose the best supplier and tariff for me..

We also gave him an energy monitor to allow him to see how and when he uses the most energy. Victor's bills are now far more manageable as he has made small changes that haven’t affected his comfort.

Poorly teddy
Poorly teddy

Jessica

Jessica asked us to contact her energy supplier on her behalf, as she didn’t agree with a fuel debt they said she had.

I've been really ill, so the thought of battling people on the phone was causing me stress and worry. Thank you so much for helping me sleep better at night.

We challenged the amount, and on examining the account, the supplier realised they had made several errors leading to a significant reimbursement for Jessica and a reduction of £70 from each month’s bill.