Whole House Plan: Anna's route map to carbon savings

Anna first looked into retrofit as a means to reduce her carbon footprint. Initially excited by replacing her carbon-intensive boiler with an efficient air source heat pump she ran into difficulties understanding the insulation in her property's walls due to it's unusual construction.  

She turned to her local community energy organisation for independent advice. They recommended a 'Whole House Plan' to get a full assessment of the property and the steps Anna could take to improve it's energy efficiency. 

Retrofit Assessor Andy Cook talks through what a Whole House Plan offers and the guidance it can provide householders: