Frontline Workers

Our Energy Team offer a free to all advice service to support people with energy issues in Plymouth. We work with frontline workers in the city to help residents tackle energy issues they may be facing.

Evidence shows a strong link between good health and wellbeing and a healthy home. If you are supporting a resident that has energy issues, we can work alongside them, and you, to resolve it.

We will always prioritise people who are in a ‘no heat’ situation or at risk of self-disconnection.

We can provide mediation with suppliers, landlords and housing associations where needed.

We can also apply for energy related grants, energy efficiency measures, schemes to tackle cold, damp homes and to maximise income.

• By phone
• By email to energyteam@plymouthenergycommunity.com
• In the home – we offer home visits if otherwise access to support by PEC is not possible. Please ask for an appointment with a PEC Advisor.
• In the community, at accessible events in the city – details are on our website and newsletter.

Our Energy Team referral form can be found below. 

If the issue requires us to speak to an energy company please also send in a completed Form of Authority, also below.

Please send completed referrals to energyteam@plymouthenergycommunity.com.

If you would like to contact the Livewell Warm homes team please email livewell.warmhomereferrals@nhs.net

PEC Energy Team Referral Form 2025

For printing.

PEC Form of Authority for Energy Suppliers 2025

Warm homes referral form (word)

Household Support Fund 7 has been announced and is opening soon, but we are awaiting details for this scheme before we are able to offer support.

Eligibility guidance

Plymouth Energy Community (PEC) is working with Plymouth City Council (PCC) to provide energy support through the Department for Work and Pension’s Household Support Fund. PEC administers support to residents vulnerable to cold, damp homes, who live with long-term health conditions or disability.

Support can be accessed:

By referral – Professionals in health, social care, or organisations supporting people with health conditions or disabilities can refer individuals using our referral form.

By invitation – Plymouth City Council is contacting around 500 households directly by letter to offer support. This will be followed by a phone call from a PEC Energy Advisor to discuss the available help in more detail.

 If you’d like to be added as a qualifying referring organisation, contact us on hsf7@plymouthenergycommunity.com to discuss. If your organisation is on the list of referrers, but you do not have access to the referral form, please email us on hsf7@plymouthenergycommunity.com

Households must:

• Be at risk of fuel poverty. I.E. unable to afford their ongoing energy bills due to high need for energy and / or low income.
• Have savings less than £10,000.
• Be unable to self-refer to Citizen’s Advice Plymouth’s HSF scheme independently.

 Households must not:

• Have received an HSF grant within the last 12 months of the referral date.

Support available

Households may be eligible for support such as:

• Direct payments to their energy supplier.
• Fuel vouchers.
• Damp and mould repairs or kits to treat issues.
• Heating or plumbing repairs.
• Simple energy efficiency measures, such as heated blankets or radiator panels.
• Energy advice to resolve issues or make bills more affordable. 

Household Support Fund is funded by:

You can download our range of advice leaflets below to share with your clients. 

These are the full colour versions of the leaflets. Note that because the leaflets are folded when printed, the information appears in a different order when displayed on screen.

Accessibility: You can also access the same advice within our help and advice portal. At the bottom of each article is the option 'print this page', which creates a black and white plain text version of the article suitable for home printing.

Energy Saving Tips - Download link. 

Energy Debt -  Download link.

Emergency Credit - Download link. 

Condensation Damp and Mould - Download link.