Frontline Workers

This page is for Plymouth's frontline workers. Here you'll find our referral forms and how we can help

Our Energy Team offer a free to all advice service to support people with energy issues in Plymouth. We work with frontline workers in the city to help residents tackle energy issues they may be facing.

Evidence shows a strong link between good health and wellbeing and a healthy home. If you are supporting a resident that has energy issues, we can work alongside them, and you, to resolve it.

We will always prioritise people who are in a ‘no heat’ situation or at risk of self-disconnection.

We can provide mediation with suppliers, landlords and housing associations where needed.

We can also apply for energy related grants, energy efficiency measures, schemes to tackle cold, damp homes and to maximise income.

How help is given

  • By phone
  • By email to energyteam@plymouthenergycommunity.com
  • In the home – we offer home visits if otherwise access to support by PEC is not possible. Please ask for an appointment with a PEC Advisor.
  • In the community, at accessible events in the city – details are on our website and newsletter.

Our Referral Forms

Our Energy Team referral form can be found here. If the issue requires us to speak to an energy company please also send in a completed Form of Authority, found here. Please send completed referrals to energyteam@plymouthenergycommunity.com.

If you would like to contact the Livewell Warm homes team please email livewell.warmhomereferrals@nhs.net

Energy Team Referral Form

Energy Team Form of Authority

Livewell Warm Homes Referral

Household Support Fund 4

By referral only

Household Support Fund round 4 is now open:
The Department for Work and Pensions’ Household Support Fund (4) is now open. It aims to support those struggling to meet essential costs due to the Cost of Living crisis.

We are unable to accept self-referrals. PEC is accepting frontline worker referrals from partners across the city (Livewell Southwest, Wolseley Trust, University Hospitals Plymouth, Food Plymouth Partners, Stroke Association, Colebrook Southwest, PATH, PCC Children young people and families, Plymouth Community Asist and Wellbeing hubs.)

For more local information on support for you or your family, please visit: https://www.plymouth.gov.uk/cost-living