Help & Advice
Whether you're struggling with your bills, confused by your energy supplier or wondering about how to improve your home's energy efficiency - help and advice is at your fingertips!
What do you need help & advice with?
Priority Services Register
Learn more about this service which can help vulnerable and elderly people with a range of support
Emergency Advice
Everything you need to know about loft insulation
As much as 1/4 of the heat you pay for could be escaping through your roof
Insulation & Heating
Student guide to managing your energy bills
Billing Advice
Energy Saving Tips
Reduce energy waste to lower your bills
Energy Saving, DIY Solutions, Insulation & Heating
Emergency Credit
Can't afford to top up? Your supplier may be able to help
Emergency Advice, Financial Support
Urgent Help - Mental Health Support
Mental Health Support
Emergency Advice
Frontline Worker Referrals
If you are a professional supporting a resident and wish to refer them to our services you can find all the information to do so through the link below:
Meet The Energy Team
Always on hand, the energy team are here to help you get the information you need.

Clare Mains
Advice Lead

Rae Porter
Project Coordinator

Christine Watchman
Energy Advisor

Katie Hughes
Energy Advisor

Kate McEvoy
Energy Team Administrator

Justin Bear
Retrofit Lead
Jason Hargreaves
Project Coordinator

Katie Storr
Energy Advisor

Didier Cavrot
Energy Advisor

Tom Price
Energy Advisor

Tasmin Schofield
Project Support

Sophie Short
Project Support

Maggie Innes
Project Support

Maria McCann
Project Support
Cant find what you are looking for?
Fill in our contact form and we’ll be in touch within 24 hours.
For emergencies only, you can call our helplines below - leave a message and we’ll call you back within 24 hours.