Help & Advice
Whether you're struggling with your bills, confused by your energy supplier or wondering about how to improve your home's energy efficiency - help and advice is at your fingertips!
What do you need help & advice with?
Student guide to managing your energy bills
Billing Advice,
Energy Saving Tips
Reduce energy waste to lower your bills
Energy Saving, DIY Solutions, Insulation & Heating,
Emergency Credit
Can't afford to top up? Your supplier may be able to help
Emergency Advice, Financial Support,
Priority Services Register
Learn more about this service which can help vulnerable and elderly people with a range of support
Emergency Advice,
Urgent Help - Mental Health Support
Mental Health Support
Emergency Advice,
Cold Homes and Health
Keep yourself warm and well
Health & Wellbeing,
Frontline Worker Referrals
If you are a professional supporting a resident and wish to refer them to our services you can find all the information to do so through the link below:
Meet The Energy Team
Always on hand, the energy team are here to help you get the information you need.
Clare Mains
Advice Lead
Rae Porter
Senior Advisor
Christine Watchman
Energy Advisor
Katie Hughes
Energy Advisor
Tom Brown
Energy Advisor
Kate McEvoy
Energy Team Administrator
Justin Bear
Retrofit Lead
Jason Hargreaves
Senior Advisor
Katie Storr
Energy Advisor
Didier Cavrot
Energy Advisor
Tom Price
Energy Advisor
Tasmin Schofield
Project Support
Sophie Short
Project Support
Maggie Innes
Project Support
Maria McCann
Project Support
Cant find what you are looking for?
Fill in our contact form and we’ll be in touch within 24 hours.
For emergencies only, you can call our helplines below - leave a message and we’ll call you back within 24 hours.