How to make referrals
We welcome referrals from frontline workers supporting people in Plymouth
If you are supporting a resident that has energy issues, we can work alongside them, and you, to resolve it. This page explains how to refer clients to PEC.
General referrals
To refer a client to us for advice and support, please complete and return our Energy Team Referral form.
If the client's issue will require us to speak to an energy company on their behalf, please also complete and return a Form of Authority, signed by the client.
Please send completed referrals to energyteam@plymouthenergycommunity.com.
LiveWell and Adult Social Care referrals
For referrals from LiveWell and Adult Social Care teams (including Plymouth City Council Adult Safeguarding and Community Outreach teams), please complete and return the Warm Homes Referral Form.
If the client's issue will require us to speak to an energy company on their behalf, please also complete and return a Form of Authority, signed by the client.
Please send completed referrals to energyteam@plymouthenergycommunity.com.
If you need to contact the Livewell Warm Homes team please email livewell.warmhomereferrals@nhs.net.