Although we don't have an office where you can just drop in and see us, you can call, email or write to us.
Our office hours are 9am - 5pm, Monday to Friday and
we are closed on public holidays.
FOR ALL ENERGY TEAM ENQUIRIES & REFERRALS:
If you are trying to contact the Energy Team on our general phone number or the Energy Team email: There has been unprecedented need for support around energy issues this winter and our Energy Team has reached capacity. We are unable to take on new cases or queries until January 31st 2022, when we will review the situation before updating this information.
We can only offer support with the following issues:
- No heat situations due to boiler failure. A response may take up to 10 working days.
- Need for emergency credit as you have very low or no credit on your pre-payment meter (under £5).
Please re-contact us once enquiries re-open.
If you are contacting us about the Government’s new Household Support Fund, please resend your email to email@example.com.
FOR ALL OTHER ENQUIRIES (SOLAR, HOMES, HOME IMPROVEMENTS, EVENTS, INVESTMENT, etc.)
Tel: 01752 477 117
Our service is extremely busy at the moment so please allow a 15 day (3 week) response time for general enquiries.
If you are phoning, please leave a voicemail and one of the team will get back to you as soon as possible. There is no need to call again unless you have not received a response within 15 days. Please be specific about why you are getting in touch, and leave your phone number and/or email address so that we can contact you.
If you are enquiring about upgrading the energy
performance of your property through insulation or heating improvements, then
please contact us on 01752 477990, or email firstname.lastname@example.org.
Our postal address is:
Plymouth Energy Community
If you have any feedback or would like to make a complaint, please visit our Customer Feedback & Complaints Policy here.