Help & Advice
Whether you're struggling with your bills, confused by your energy supplier or wondering about how to improve your home's energy efficiency - help and advice is at your fingertips!
What do you need help & advice with?
We found 13 results:
Avoiding overheating at home
Simple changes can make a big difference
Insulation & Heating, Health & Wellbeing
Energy Price Cap and Meter Reading
Submit a meter reading each time the price cap is changed
Energy Saving
Stay Safe from Carbon Monoxide
How to set up your carbon monoxide (CO) alarm
Emergency Advice, Health & Wellbeing
Energy Saving Tips
Reduce energy waste to lower your bills
Energy Saving, DIY Solutions, Insulation & Heating
Emergency Credit
Can't afford to top up? Your supplier may be able to help
Emergency Advice, Financial Support
Cold Homes and Health
Keep yourself warm and well
Health & Wellbeing
Frontline Worker Referrals
If you are a professional supporting a resident and wish to refer them to our services you can find all the information to do so through the link below:
Meet The Energy Team
Always on hand, the energy team are here to help you get the information you need.

Clare Mains
Advice Lead

Rae Porter
Project Coordinator

Christine Watchman
Energy Advisor

Katie Hughes
Energy Advisor

Kate McEvoy
Energy Advisor

Justin Bear
Retrofit Lead

Jason Hargreaves
Project Coordinator

Katie Storr
Energy Advisor

Didier Cavrot
Retrofit Advisor

Tom Price
Retrofit Advisor

Tasmin Schofield
Project Support

Sophie Short
Project Support

Maria McCann
Project Support
Cant find what you are looking for?
Fill in our contact form and we’ll be in touch within 24 hours.
For emergencies only, you can call our helplines below - leave a message and we’ll call you back within 24 hours.